Terms of service

TE WHARE O KAWAKAWA SPĀ — TERMS OF SERVICE

Last updated: 18 October 2026

1. About us

This website is operated by Te Whare o Kawakawa Spā Limited, trading as Te Whare O Kawakawa Spā. Throughout these terms, “we”, “us” and “our” refer to Kawakawa Spā.

Our online store is hosted by Shopify.

These terms apply to purchases through our website and your use of the website. Please read them alongside our Returns Policy, Privacy Statement and any specific terms provided before purchasing a service, membership or gift card.

2. Your consumer rights

Nothing in these terms excludes or limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable laws.

If a product or service does not meet the guarantees required by law, we will provide the appropriate remedy. Our store policies do not replace those rights.

3. Using our website

You agree to use our website lawfully and to provide accurate information when making purchases or enquiries.

You must not:

• Make fraudulent purchases or use another person’s payment details without permission.

• Upload malicious software or interfere with website security.

• Attempt to access another person’s account or personal information.

• Publish unlawful, threatening, abusive or misleading content.

• Use our content commercially without permission or another lawful basis.

We may restrict access where reasonably necessary to prevent fraud, address misuse or protect customers and our systems. This will not remove your rights relating to purchases already made.

4. Products and descriptions

We aim to provide accurate product descriptions, prices and images.

Our handcrafted products may vary slightly in colour, texture or appearance between batches. Screen settings can also affect how colours appear. These variations do not affect your right to receive products that match their description and meet applicable quality requirements.

Please read the ingredients, directions, precautions and storage instructions before using a product. Contact us before purchasing if you need further information.

5. Product information and safe use

Website information is provided for general product information and does not replace personalised medical advice.

Use products only as directed. If you have allergies, are pregnant or breastfeeding, take medication, or have a health condition, seek advice from an appropriately qualified health professional where relevant.

Stop using a product if irritation or an unexpected reaction occurs and seek appropriate advice.

These precautions do not limit our responsibility for product safety or your consumer rights.

6. Prices and payments

All prices are in New Zealand dollars and include GST unless clearly stated otherwise. Delivery charges and any other applicable charges will be shown before you complete your purchase.

Payment is required at checkout unless another arrangement is expressly offered.

Prices may change for future purchases. We will not increase the agreed price of an accepted order without your agreement.

Payments are processed through the payment services available at checkout and are also subject to the relevant provider’s terms.

7. Orders and availability

Please check your order, contact details and delivery address carefully before submitting your purchase.

An automated order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation or otherwise expressly confirm acceptance.

Before accepting an order, we may decline it for a reasonable reason, such as unavailable stock, an unsupported delivery address, suspected fraud or an obvious pricing error. We will notify you promptly and refund any payment taken for items we cannot supply.

If an issue arises after acceptance, we will contact you to agree on a solution or exercise any cancellation rights available under law. We will not substitute products or charge additional amounts without your agreement.

8. Delivery

Available delivery options, charges and estimated timeframes are provided at checkout.

Please provide a complete and accurate delivery address. If an address error causes additional delivery costs, we will discuss those costs with you before arranging redelivery.

If your parcel is delayed, damaged or missing, please contact us. Where we arrange delivery, we will work with the carrier to investigate and resolve the issue.

Weather events, natural disasters and transport disruptions may affect delivery times. We will communicate significant delays where reasonably possible. Your statutory delivery rights continue to apply.

9. Returns, refunds and exchanges

Please refer to our Returns Policy for the full process.

For eligible change-of-mind returns:

• Contact us within 7 days of receiving your purchase.

• Items must meet the condition and packaging requirements in our Returns Policy.

• You pay return postage.

• Original delivery charges are not refundable.

For faulty, damaged, unsafe, incorrectly supplied or misdescribed products, we will provide a remedy and cover reasonable return costs where required by law.

The seven-day change-of-mind limit does not restrict claims under the Consumer Guarantees Act.

10. Appointments and memberships

Appointments and memberships are subject to the specific terms disclosed before purchase or booking, including session entitlements, payment schedules and cancellation arrangements.

Recurring payments will only be taken where you have authorised them. Purchasing a one-off product does not enrol you in a membership.

Please review the applicable appointment or membership cancellation policy before confirming your purchase.

12. Promotions

Promotions may have additional conditions, such as an expiry date, minimum spend or exclusions. These will be disclosed with the offer.

Discounts cannot be combined unless the promotion states otherwise. Promotional conditions do not limit your consumer rights.

13. Privacy

We handle personal information as described in our Privacy Statement.

Please do not include private health information or another person’s personal details in public reviews or comments.

14. Reviews and feedback

We welcome honest feedback.

If you submit a review for public display, you give us permission to display it in connection with the relevant product or service. We may format it or make minor spelling corrections without changing its meaning.

We will seek your permission before using private correspondence or identifiable health information in marketing.

We may remove reviews containing personal information, abusive language, spam or unlawful material. We will not remove a review solely because it is critical.

15. Website content and external services

Website text, photographs, designs and branding are owned by us or used with permission. You may browse and share links for personal use. Commercial reproduction requires permission unless otherwise permitted by law.

Our website may link to external websites or tools. Their own terms and privacy policies apply when you use them. This does not limit our obligations for services we arrange or supply.

16. Website availability and errors

We take reasonable care to maintain our website and keep its information accurate. Access may occasionally be interrupted by maintenance or technical issues.

If we identify a material error affecting your purchase, we will contact you promptly and explain the available options. Corrections will not remove rights you already have under an accepted order or applicable law.

17. Responsibility

We remain responsible for meeting our legal obligations in supplying products and services.

Nothing in these terms excludes liability that cannot lawfully be excluded. We do not require you to accept responsibility for losses caused by our own unlawful conduct or failure to meet our obligations.

18. Changes to these terms

We may update these terms for future purchases by publishing a revised version with an updated date.

The terms in place when your order is accepted will continue to apply to that purchase, unless you agree otherwise or a change is required by law.

Changes to ongoing memberships will follow the notice and cancellation provisions in the relevant membership terms.

19. Questions and complaints

Please contact us if you have a concern about an order, product or service. Include your order number, relevant details and the outcome you are seeking.

We will acknowledge your complaint and work with you to resolve it within a reasonable time.

20. Governing law

These terms are governed by the laws of New Zealand. Nothing prevents you from using the Disputes Tribunal, a court or another dispute-resolution process available under applicable law.

If any provision is unenforceable, the remaining provisions will continue to apply where they can operate fairly and lawfully.

21. Contact details

Te Whare o Kawakawa Spā Limited
Trading as Te Whare O Kawakawa Spā

Email: admin@kawakawaspa.com
Address: 3 Kensington Place, Hamilton 3216, New Zealand